BitPay only refunded 14% of a canceled transaction????

BitPay only refunded 14% of a canceled transaction????

I don't deal with crypto often so I'm not sure how to go about handling this. I sent a payment from my Coinbase wallet and the vendor was using BitPay, which I initially didn't know anything about (though this situation made me very aware to never use BitPay lol). I paid in full but BitPay marked it as underpaid then canceled the transaction and only refunded me $2.47 on a $17.57 transaction. I don't understand why the "refunded amount" isn't what I originally paid, and then what the network fee is on top of that. Is this even legal???

https://preview.redd.it/jbrsub4lveq61.png?width=472&format=png&auto=webp&s=2cd20bba03eaaea9c09782753387e9f4db6ec171

submitted by /u/iamatacobean to r/btc
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Quelle: bitcoin-en