Invested 10k in Bitcoin in 2017 via my relative but now I’m unable to get the portfolio details. He is saying Zebpay froze his account.

So I invested 10k in 2017 via my relative as I was not well versed with crypto and trusted him. The investment was done via Zebpay using his mobile no and email. Did some follow up in middle but was told that there is not much gains.

I felt something fishy and wanted to see the portfolio now but the guy is saying his old bank account got inactive and KYC is not working in Zebpay.

I tried to login using his mobile no but he is claiming not getting OTP.

Can this be genuine. I’ve seen some reports of Zebpay being a scam. Could they be at fault here?

He initially claimed that the value was around 28k claiming customer care called him and was insisting to cash it out. However as per my assumption the value should be above 1 Lac.

Please suggest.