Minimum Karma to contact Coinbase support??❓❓

Im soooo upset ❗️ i got locked out of my cb wallet, and can‘t pass the 2FA. I reached out to the cb support via email but they aint answering, so when i try to reach out to them via reddit this bot really tells me i need a minimum karma?? how the fk am i supposed to access to my funds & buy x-mas presents for the family? ??? so unprofesssional really