my bitcoin is gone, help me figure out what went wrong?

i recently set up my cold wallet and made 2 transactions about a week apart from each other. i'd check my account every day or so through 'green' app.

today my cold wallet didnt connect via bluetooth, which has happened a few times before but today i decided to do a factory reset. everything should be fine, i have my seed phrase and seedqr.

i restore my wallet with the seed phrase and find that i have 0 balance in the account with 0 transactions. what went wrong?

i also try scanning my seedqr and it asks if i want to switch wallets, i agree and the 0 balance account shows.

im at a lose. i've now connected my cold wallet to my computer via usb, reset to restore again using seed phrase and still nothing.

please help me figure this out

edit:

solution found! As per u/is_NAN 2. Passphrase/secondary factor. I had to manually enable it and re-enter my 13th/25th word passphrase. Now I’m unsure if this would work if I input a new passphrase. If someone could chime in.

Thanks bitcoin community.

Lots of solutions provided to consider for future security.