What the heck is up with Gemini exchange?

My Mom hear about the BTC watching some talk show and remembered I gave her some back when I was mining. She want's to sell some before te bubble breaks so I had her open an account on Gemini. 17 days still not verified. 2 support tickets with no answer. I can open a bank or brokerage account in 2 minutes with just a SSN, name and address but weeks for a crypto one?

Before anyone asks yes I split the coins for her so the BSV BTG and ABC are sold already. Not letting her sell the BCH.