Why is every support chat just an AI hallucinating now

Had an issue recently and, of course, got dumped straight into an AI chatbot. Same three answers, rephrased over and over, no matter what I typed. Felt like arguing with autocomplete. After a few minutes I wasn’t even mad about the issue anymore, just annoyed I couldn’t reach an actual human. I don’t need genius-level support just someone real who can read, think, and respond. Is real support basically extinct now or what?